Effective Date: March 2025
At Lotus Pharmacy, we are committed to protecting your privacy and safeguarding your personal health information. As a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), we are required to maintain the confidentiality of your health information and provide you with this Notice of Privacy Practices to inform you of how we may use and disclose your protected health information (PHI). Please review it carefully.
How We Use and Disclose Your Health Information
We use your health information for several purposes, including:
- Treatment: We may use your health information to provide, coordinate, or manage your healthcare and related services.
- Payment: We may use your health information to bill for services provided and to process payments for your medications or health services.
- Healthcare Operations: We may use your health information for routine pharmacy operations, such as quality assurance and compliance activities.
We may also disclose your health information to others for these purposes. However, we will make efforts to protect your privacy when sharing your information.
Your Rights Regarding Your Health Information
You have the following rights with respect to your health information:
- Right to Inspect and Copy: You have the right to inspect and copy your health information. To access your records, please submit a request in writing to us.
- Right to Amend: If you believe any information in your health record is incorrect or incomplete, you may request an amendment.
- Right to Restrict Uses and Disclosures: You may request restrictions on certain uses and disclosures of your health information. However, we are not required to agree to all restrictions.
- Right to Confidential Communications: You may request that we communicate with you in a particular way or at a specific location to ensure your privacy.
How to Obtain a Copy of This Notice
This HIPAA Notice of Privacy Practices is available on our website at https://www.lotus-pharmacy.com/ and in paper format upon request. We will provide a copy of this notice upon your first visit and will also provide updates if any changes occur.
Questions and Complaints
If you have any questions about this notice or believe your privacy rights have been violated, you may contact us directly at 951-301-8868. You also have the right to file a complaint with the U.S. Department of Health and Human Services at 1-877-696-6775.
Acknowledgment of Receipt
By law, we are required to obtain an acknowledgment of receipt of this notice. If you would like, we can provide you with a form to sign acknowledging receipt of this notice.
